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FREQUENTLY ASKED QUESTIONS


FAQ'sFREQUENTLY ASKED QUESTIONS
What is a lug?

Lugs are the part of the watch where the band attaches.


Can the buckle be removed from the band?

Yes, the buckles are held on by a simple spring bar (spring loaded bar) the same bar that attaches the band to the watch. All you have to do is compress the spring bar, tug the buckle a bit and the buckle will pop right off.


Do you offer different buckles?

Yes, you will find that many of our straps feature a variety of available buckles that can be selected prior to adding the item to your shopping cart! All of our buckles on our watch straps are attached with spring bars. You can use the tool shipped with our watch bands to swap out the buckles easily.


Orders are only packed and shipped from Monday to Friday. Most orders will be shipped within 24 hours from the order date. Orders placed on the weekend and statutory holidays will be processed on the next business day.You will receive an email with tracking information at the time the order sends out. Please allow 48 hours for the tracking info to update.   For an overview of our worldwide delivery times, please check our shipping page.
When will my order ship?
GENERAL QUESTIONS

Is it possible to cancel my order?

Cacellations are accepted before we send out the order. Products that are subject to custom manufacturing cannot be canceled at any time.


Do you offer custom-made watch straps?

Yes,please view on our website.


What is the difference between Waterproof and Water Resistant?

Waterproof means it can be submerged in water and it is OK to get wet. Water Resistant means it can only withstands rain and water splashes, but NOT suitable for showering, diving, snorkeling or water-related work.


What band size do I need to fit my watch??

Our straps are designed to fit almost any watch that uses standard spring bars and has a lug width between 14mm and 24mm. To determine your required band size, measure the distance (in millimeters) between the lugs (where strap attaches to your watch) of your watch. If you are not sure how to determine the lug width of your watch, please check out our Size Guide. 


Do you offer a guarantee?

Yes! You can read about our return policy here.


Can you put extra holes on my band??

We do have a tool that can punch a hole in a leather watch band however the hole punch on my tool may not match the current holes on your strap. The holes are not perfect and once modification are made to the leather strap it is considered custom and can no longer be returned for a refund or a credit.


Do you offer discounts if I order multiple products ??

If you are interested in purchasing 20 or more bands, we can offer additional price breaks. Please email us at contact@wocci.net to inquire.


How do I care for my leather strap?

With proper care, you should be able to get years of use from your leather watch band. Here are a few tips:
Avoid creasing the band when you attach and remove your strap.Wiping it gently using a soft dry rag when your strap has a slight scratch.None of our leather products are waterproof, so avoid getting them soaked. Leather straps with suede sureface are not suitable to use cleaners or conditioners.


I lost a spring bar while installing the strap. Now what?

Don't worry, all of our watch straps come with extra spring bars. You can also use your original spring bars on your new strap.


I want to buy a watch band as a gift for my friend. Could you attach a greeting card to the package? Is this service free? 

Yes,we provide this service free. Please send us message when you order.